Senior Executive - IT Support

Overview SCIB Concrete Manufacturing Sdn Bhd is looking for a Senior Executive IT Support to join their team in Kuching. The role involves providing first-level IT support and maintaining end-user computing systems. Requirements 1. Bachelor's Degree in IT or a related technical certification. 2. Strong verbal and written communication skills. 3. Ability to work independently with general direction, keeping management informed. 4. Experience with Microsoft products including O365 platform, cloud technologies, and hybrid on-premise hardware support. 5. Excellent analytical skills and a structured approach to problem-solving. 6. Self-starter who is proactive, resourceful, and eager to learn. 7. Preferably experienced in information technology, security or communication technology. 8. Experience in supporting three or more of the following: Microsoft Office 365, Microsoft Windows 10/11 Professional, Windows Server Administration, client end-user device troubleshooting, installing and maintaining hardware and computer peripherals on Windows platforms, troubleshooting networking and connection issues, basic network operations and deployments (Cisco/Aruba/Checkpoint/Fortinet) are a plus. Responsibilities 1. Provide first-level support and maintenance services for clients (hardware & software) both onsite and remotely. 2. Ensure that support tickets are handled based on priorities and agreed SLAs, delivering effective and appropriate support. 3. Offer End User Computing support, including provisioning, asset management, monitoring, implementation, troubleshooting, and support for end-user computing operations and related infrastructure. 4. Reduce end-user incidents through root cause analysis and comprehensive quality assurance. 5. Collaborate with vendors, telecom providers, and other departments to expedite issue diagnosis and resolution. 6. Develop knowledge and expertise to support new features and functions deployed by infrastructure teams, such as O365, cloud delivery, and network security enhancements. This includes antivirus deployment, management, and mitigation. 7. Contribute to the implementation and rollout of standardisation, processes, and policies across the group. Location Kuching, Sarawak