The role
Role overview
We are seeking an Operations Cum Admin Executive with a Diploma in Management, Hospitality or Hotel Management and minimum 2 years experience to manage outlet operations and customer satisfaction in Kuching, Sarawak.
Details
Overview
We are seeking an Operations Cum Admin Executive to be responsible for the operations and performance of an outlet for a property development company based in Kuching, Sarawak.
Requirements
1. Minimum Diploma in Management, Hospitality, or Hotel Management or equivalent. Those without qualification but with relevant working experience can be considered.
2. Minimum 2 years of working experience in the related field.
3. Possess working experience in a chain store will be an added advantage.
4. Have good PR skills to ensure high quality services and guests' feedback and satisfaction.
5. Willing to learn and accept feedback or criticism.
6. Able to work in a team and interact well with colleagues.
Responsibilities
1. Responsible for the operations and performance of the outlet.
2. Assist in managing day-to-day operations within budgeted guidelines and to the highest standards.
3. Handle issues and complaints and manage customer satisfaction promptly and appropriately.
4. Rectify and improve standards to manage and ensure customer satisfaction.
5. Report to management regarding sales results, productivity, and month-end stock closing.
6. Handle events if any.
7. Collect and bank in cash sales money.
8. Deal with tenants on any issues and handle all processes for new tenant recruitment.
9. Assist on ad-hoc jobs assigned by superior.
Location
Kuching, Sarawak