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Manager, Customer Service Operations

AutomotiveOn-siteFull timeSalary undisclosed

The role

Role overview

Manage an authorized Toyota dealership service centre in Kota Samarahan, focusing on monthly sales and quality targets, aftersales staff development, customer satisfaction and regulatory compliance.

Details

Overview Manage an authorized Toyota dealership service centre in Kota Samarahan, leading aftersales staff and driving performance across sales, unit and quality targets. Requirements 1. Degree holder, preferably in Engineering or its equivalent. 2. Minimum 3 years working experience in the automotive industry. 3. Strong interpersonal and communication skills. 4. Good command of Bahasa Malaysia and English. Responsibilities 1. Manage an authorized Toyota dealership service centre. 2. Achieve monthly sales, unit and quality targets. 3. Develop and motivate aftersales staff. 4. Focus on customers' satisfaction activities. 5. Ensure regulatory compliance. Location Kota Samarahan, Sarawak