The role
Role overview
Handle customer enquiries, feedback and complaints professionally. Conduct customer follow-ups after sales and service visits. Coordinate with internal teams to resolve customer issues.
Details
Job Responsibilities: Handle customer enquiries, feedback and complaints professionally. Conduct customer follow-ups after sales and service visits. Coordinate with internal teams to resolve customer issues. Support customer satisfaction improvement initiatives and reporting. Maintain good customer relationships and uphold company service standards. Attend to tribunal common claims. Requirements: Minimum Diploma/Degree holder in Business, Customer Service, Marketing, or related field. Working experience in automotive industry is preferably. Strong interpersonal and communication skills. Customer-oriented, positive attitude, and good problem-solving ability. Good command of Bahasa Malaysia and English.