The role
Role overview
Handle customer enquiries, feedback and complaints professionally, conduct follow-ups and coordinate internal teams to improve customer satisfaction at a Toyota dealership in Kota Samarahan.
Details
Overview
Manage customer enquiries, feedback and complaints at a Toyota dealership in Kota Samarahan, supporting customer satisfaction initiatives and maintaining high service standards.
Requirements
1. Minimum Diploma/Degree holder in Business, Customer Service, Marketing or a related field.
2. Working experience in the automotive industry is preferred.
3. Strong interpersonal and communication skills.
4. Customer-oriented, positive attitude and good problem-solving ability.
5. Good command of Bahasa Malaysia and English.
Responsibilities
1. Handle customer enquiries, feedback and complaints professionally.
2. Conduct customer follow-ups after sales and service visits.
3. Coordinate with internal teams to resolve customer issues.
4. Support customer satisfaction improvement initiatives and reporting.
5. Maintain good customer relationships and uphold company service standards.
6. Attend to tribunal common claims.
Location
Kota Samarahan, Sarawak