The role
Role overview
Rhino Motors is hiring a Customer Care Officer in Kuching to handle customer enquiries and feedback while ensuring a positive experience. Suitable for candidates with SPM or Diploma qualifications, preferably with customer service experience.
Details
Overview
Rhino Motors, an automotive dealership representing Isuzu, is seeking a Customer Care Officer for its branch in Kuching, Sarawak. The role involves delivering excellent customer service and ensuring a positive customer experience throughout their interaction with the company.
Requirements
1. Minimum SPM/Diploma in Business Administration, Customer Service, or related field.
2. Experience in customer service or automotive industry is an advantage.
3. Able to communicate well in Bahasa Malaysia and English; Mandarin is an advantage.
4. Customer-oriented, friendly, and professional.
5. Good problem-solving and follow-up skills.
6. Able to work independently and as part of a team.
7. Basic computer skills and knowledge of Microsoft Office.
Responsibilities
1. Provide excellent customer service to customers.
2. Handle customer enquiries and feedback.
3. Ensure a positive customer experience throughout their interaction with the company.
Location
Kuching, Sarawak